What do you look for in a salon experience? For some, the beauty salon is a regular routine appointment for root touch ups or manicures or for others, it can be a haven for some much needed rest and relation.
As with any paid service, the trick to good business is ensuring that your customer will want to return to your business again in the future
According to a survey by Capital hair and beauty, attributes such being happy with the results, great value, excellent customer service , and an overall positive experience are what make a top-rated salon.
Body Harmony, Chadwell Health, London
This beautiful salon based in London boasts only 5-star reviews, and shows off nothing but positive comments. 72% of Capital’s survey respondents stated that they are more likely to trust a local business after reading positive reviews and that they would always check the rating of a salon before booking a treatment with them. Body Harmony boats reviews that include “Amazing Service” and how the beautician was kind, welcoming and professional whilst providing great treatments with quality waxing kits that were less painful and resulted in proffessional, long lasting results.
Headmasters, Horsham, West Sussex –Specialist hairdressers
Highly rated for their value and quality of customer service, Headmasters is a luxury and contemporary hair salon that is rated highly within the area. 62% of UK customers said that value is the most important part of their customer experience. Headmaster’s are a shining example of receiving excellent customer service and high standard treatments for a competitive price backed up by reviews of “wonderful service, felt listened to and pampered” and “above and beyond expectations”.
Tap Liverpool, Beauty Salon and Training Academy
Tap Liverpool and beauty salon are beauticians that specialise in providing a fun pampering experience, led by leading professionals. Not only do they train and develop their in-house team, but they also provide further training and enhancement to industry-leading practitioners. Their culture centres around training and develeopment so you can be sure that they know what they are doing when it comes to mastering the latest trends and techniques. Capital Hair and Beauty found that 58% of survey respondents value having a positive overall experience which is evident from the responses of Tap’s past clients. Tap Liverpool is well renowned for its positive vibe and uplifting atmosphere, filled with specialists and uplifting artists – there is no better place to go to get into the mood to party and have a pamper evening! Google reviews include “I got my makeup done off Joe on Saturday and I’ve never loved my makeup more!! He was so lovely and had great fun with him. The place is so gorgeous too and would highly recommend.” Other experiential reviews include “Visited TAP today for laser hair removal. Lauren was a star. She makes you feel at ease and is so professional and friendly. The decor in all the rooms is amazing, such a great vibe. This brilliant salon is a one-stop shop for all your beauty requirements. Do not hesitate to visit as you will not be disappointed. What a Find!!!!”
When reflecting on what our customers value from their service, our top contendors proove that clients most value excellent customer service, quality results, great value, and an overal positve experience – For Body Harmony, the reviews speak for themselves, with customers singing praises about the level of customer service. Headmaster’s boasts the perfect balance of high quality results and a luxury experience for a great price value, whilst, Tap Liverpool provides a bespoke experience, offereing specialised services by industry led professionals.
Do your services tick all the boxes of Capital’s respondents? Take your beauty servives to the next level to rise above the competition.